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How man888 Protects Your Privacy

Your account information, payment details and activity on man888 are secured with encryption and stored under strict access controls.

Encrypted account accessData retention explainedYour access rights
man888 How man888 Protects Your Privacy
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Privacy Questions & Data Requests

Reach our support team through email, live chat or phone to ask about your data, request a copy of your information, or ask for corrections. We respond to account-holder inquiries within one business day. You can also contact our Data Officer directly if you have concerns about how we handle your personal information or believe your rights have been breached.

Team online

Live Chat

Open the chat bubble in your account lobby during operating hours to discuss privacy concerns, request data reports or report a breach.

Email Support

Send data-access requests or privacy questions to [email protected]. Include your account name and we'll respond with a secure data file within 48 hours.

Phone Line

Call our privacy team on weekdays 9am–6pm Malaysia time (MYT) to discuss account security, data deletion or to file a complaint about data handling.

HOW WE SECURE YOU

Data Handling, Cookies & Account Safety

Every deposit, withdrawal and account action on man888 passes through encrypted channels. We use session cookies to keep you logged in and functional cookies to remember your settings; we do not sell…

Encryption & Security

All logins, payments and personal data transmit through 256-bit SSL encryption. We audit server access logs weekly and flag unusual account behaviour automatically.

Cookie Transparency

Session cookies keep you logged in; functional cookies remember your language and UI preferences. No tracking cookies are sold to advertisers; you can clear them anytime in your browser.

Data Retention

We keep your account data while you are active. After closure, transaction records are retained for 7 years for regulatory compliance; personal details are deleted after 90 days unless a dispute is open.

Third-Party Access

Payment processors (Touch 'n Go, GrabPay, Boost, FPX) receive only the minimum data needed to complete your transaction. We do not rent or sell your contact details.

Breach Response

If a security incident affects your account, we notify you by email within 24 hours with clear guidance on next steps and available support.

Your Rights

You can request a full copy of your data, correct inaccuracies, and ask for deletion of non-transactional records. Submit requests via email or chat—responses arrive within 5 business days.

Privacy Policy Frequently Asked Questions

We collect your full name, date of birth, email address, phone number and residential address to verify your identity and comply with local fraud checks. We also record your device ID, browser type, IP address and login history for security. Payment details—card number, Touch 'n Go ID, GrabPay email or bank account—are encrypted and stored separately from your profile.

Yes. Email [email protected] with the subject 'Data Access Request', include your account username and registered email, and we'll send a secure file of all data within 48 hours. You can also request this via live chat in your account lobby or by calling our support line during office hours.

Once your account closes, we anonymise personal details (name, address, phone) after 90 days. Transaction and payment records are retained for 7 years to meet regulatory requirements and resolve disputes. You can request permanent deletion of non-transactional data by contacting our Data Officer directly.

No. We do not sell, rent or share your email, phone or address with marketers or data brokers. Payment processors (Touch 'n Go, GrabPay, Boost, FPX) receive only transaction data necessary to complete deposits and withdrawals. We comply with local data protection law and keep third-party access to a minimum.

We use session cookies to keep you logged in and functional cookies to save your language preference and UI layout. We do not use tracking cookies to follow you across other websites. You can clear or disable cookies in your browser settings; however, disabling session cookies will log you out.

We monitor accounts 24/7 for suspicious activity and scan our servers daily for vulnerabilities. If a breach occurs, we notify you by email within 24 hours with details of what happened, what data may have been affected, and steps to secure your account, including a forced password reset if needed.

You can update your email and phone number directly in your account settings. To correct your name or address, or to request deletion of non-essential data, contact our support team via chat, email or phone. We verify your identity and process corrections within 5 business days at no charge.